top of page

Frequently Asked Questions (FAQ)

Below are some of the frequently asked questions. For questions not listed below, consider dropping an email here or submit a form here and someone from our team will get in touch with you within 24 hours.

Order FAQ

  • We sign NDA with you as soon as you confirm the order. Similarly, we have NDAs in place with our vendors for the same. If your's is a multi-part design, we send different parts to different vendors to protect the assembly and overall design. ​For more details, visit our Privacy Policy or Drop us an email at projects@sattardas.com and we'll be happy to assist you with the technical details.

  • Payment terms are 100% advance payment after confirming the order. You can either pay via Stripe (details provided in the order form) or directly make payment to our bank. ​If your company needs a Proforma Invoice to raise Purchase Order, drop an email at projects@sattardas.com and we'll work with you to raise Proforma Invoice and fulfil your project.

  • Once the order is passed, we make sure that the manufacturing begins as soon as possible. The amount you pay is non-refundable. Only if the manufacturing has not began for any reason, the cost for material procurement and handling will be deducted along with any setup costs. The remaining amount will be refunded within 5-7 working days.​However, any amount that you have paid for inspection like CMM will be refunded in 5-7 working days in case of cancellation of order.

  • Operating from India, we are liable to pay 18% GST taxes. All the invoices created are compliant to that. We are not yet compliant with any other country's tax policies. ​

    For order originating from countries other than India, the customer may have to pay local customs and or import tax as applicable for your country. The customer will be 100% liable to pay the necessary taxes for their country. 

  • Yes. We may have discount offers running. please reach out to jayson@sattardas.com to ask for discounts.  

  • It is highly unlikely that the manufactured part doesn't meet the quality and tolerance conformance. However, if it is the case, please drop an email at projects@sattardas.com. Please share your order number and any proof you may have of the non-conformance and/or defect. If the non-conformance is detected, we'll happily replace the part with a new one at no additional cost to you.

  • In that case, please write to us at projects@sattardas.com and we'll figure out a way to get the material you want and manufacture the part for you.

Get in Touch

Pricing FAQ

  • We will simply multiply the cycle time for machining the object with your machine and tolerance preference.

  • Cycle time is the amount of time it will take the machine to manufacture your part. It can be automatically calculated by a CAM software or CNC Machining software.

  • No. The cost for material is not included. Depending upon the material you select, and the dimensions of the object, we will communicate the price for material before beginning the manufacturing.

  • In most cases, yes the cost is included. But in the case that your object requires significantly different tooling than usual, there may be additional costs involved. If that's the case, we will get in touch before beginning the manufacturing.

  • Absolutely. Please write to us at projects@sattardas.com before placing an order and we will provide the address for shipping.

  • Yes. The charges for that will be passed on to you on an as-is basis. That is, we'll charge you whatever we pay for the test.

  • Yes. We provide third-party CMM inspection. Just let us know while submitting files for quotation and we'll add the cost of inspection in the quotation. 

  • In the order submission form, you can select the machine needed, materials and CMM inspection.
    To calculate the cycle time, we will have to load the design of the object on our software. Once we do that, and factor in the cost of material, we will drop you an email. It usually takes 2-3 working days.

  • Shipping charges will depend on where are we shipping the manufactured objects. We will be either shipping it from Rajkot, Gujarat, India or Bengaluru, Karnataka, India. The charges for that will be passed on to you on an as-is basis. That is, we'll charge you whatever we pay for the test.